{"name":"Template - Medical Office Main Line + After Hours","id":9006,"reference_id":"MedOffc6","type":"custom","config":"{\"main\":\"e0060000-0000-4000-8000-000000000001\",\"version\":2,\"environment\":{},\"extensions\":{\"e0060000-0000-4000-8000-000000000001\":{\"type\":\"condition\",\"name\":\"[Edit] Medical Office Hours Check\",\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000038\"},\"timezone\":\"America/Los_Angeles\",\"time_condition\":[{\"day_of_week\":\"Monday\",\"start_time\":28800,\"end_time\":61200},{\"day_of_week\":\"Tuesday\",\"start_time\":28800,\"end_time\":61200},{\"day_of_week\":\"Wednesday\",\"start_time\":28800,\"end_time\":61200},{\"day_of_week\":\"Thursday\",\"start_time\":28800,\"end_time\":61200},{\"day_of_week\":\"Friday\",\"start_time\":28800,\"end_time\":61200}],\"on_success\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000002\"},\"app_data\":{\"custom_name\":true}},\"e0060000-0000-4000-8000-000000000002\":{\"type\":\"say\",\"name\":\"[Edit] Open-Hours Medical Office Greeting\",\"message\":{\"text\":\"Thank you for calling [Edit: Medical Office Name]. If this may be a life-threatening emergency or anyone is in immediate danger, hang up and call 911. In the United States, call or text 988 for a suicide or mental-health crisis. This phone line is not emergency dispatch and cannot provide medical advice, diagnosis, or treatment. A connection, callback, appointment, prescription, refill, treatment, benefits, insurance coverage, or response is not guaranteed.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"Thank you for calling [Edit: Medical Office Name]. If this may be a life-threatening emergency or anyone is in immediate danger, hang up and call 911. In the United States, call or text 988 for a suicide or mental-health crisis. This phone line is not emergency dispatch and cannot provide medical advice, diagnosis, or treatment. A connection, callback, appointment, prescription, refill, treatment, benefits, insurance coverage, or response is not guaranteed.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000003\"}},\"e0060000-0000-4000-8000-000000000003\":{\"type\":\"menu\",\"name\":\"Open-Hours Medical Office Menu\",\"message\":{\"text\":\"Press 1 for appointments and scheduling. Press 2 for the clinical or nurse team. Press 3 for prescription or refill requests. Press 4 for billing and insurance questions. Press 5 for records and referrals. Press 6 for office information, including hours and directions. Press 7 for telehealth access. This option does not schedule a visit and is only for callers who already have an invitation. Press 0 to leave a general voicemail. Press star to repeat these options.\",\"app_data\":{\"text_auto\":\"Press 1 for appointments and scheduling. Press 2 for the clinical or nurse team. Press 3 for prescription or refill requests. Press 4 for billing and insurance questions. Press 5 for records and referrals. Press 6 for office information, including hours and directions. Press 7 for telehealth access. This option does not schedule a visit and is only for callers who already have an invitation. Press 0 to leave a general voicemail. Press star to repeat these options.\",\"text\":\"Press 1 for appointments and scheduling. Press 2 for the clinical or nurse team. Press 3 for prescription or refill requests. Press 4 for billing and insurance questions. Press 5 for records and referrals. Press 6 for office information, including hours and directions. Press 7 for telehealth access. This option does not schedule a visit and is only for callers who already have an invitation. Press 0 to leave a general voicemail. Press star to repeat these options.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"options\":{\"0\":\"e0060000-0000-4000-8000-000000000036\",\"1\":\"e0060000-0000-4000-8000-000000000004\",\"2\":\"e0060000-0000-4000-8000-000000000008\",\"3\":\"e0060000-0000-4000-8000-000000000012\",\"4\":\"e0060000-0000-4000-8000-000000000016\",\"5\":\"e0060000-0000-4000-8000-000000000020\",\"6\":\"e0060000-0000-4000-8000-000000000024\",\"7\":\"e0060000-0000-4000-8000-000000000033\"},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000036\"}},\"e0060000-0000-4000-8000-000000000004\":{\"type\":\"say\",\"name\":\"Appointment and Scheduling Transfer Notice\",\"message\":{\"text\":\"Please hold while we connect you with the appointment and scheduling team. This transfer does not schedule, reserve, or confirm an appointment, treatment, provider, or response.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"Please hold while we connect you with the appointment and scheduling team. This transfer does not schedule, reserve, or confirm an appointment, treatment, provider, or response.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000005\"}},\"e0060000-0000-4000-8000-000000000005\":{\"type\":\"dial\",\"name\":\"[Edit] Dial Appointment and Scheduling Team\",\"numbers\":[{\"group_id\":\"3c2049dd-4def-5839-a17d-4c23b210a7c6\"}],\"intent\":\"call\",\"timeout\":20,\"strategy\":\"simultaneous\",\"order\":[],\"on_fail\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000006\"},\"app_data\":{\"custom_name\":true}},\"e0060000-0000-4000-8000-000000000006\":{\"type\":\"say\",\"name\":\"Appointment Team Unavailable and Voicemail Privacy Notice\",\"message\":{\"text\":\"We could not reach the appointment and scheduling team. You may leave only your name, callback number, and a request to discuss scheduling. Do not leave symptoms, diagnoses, treatment details, medication or dosing information, date of birth, Social Security number, insurance member or policy numbers, payment-card or bank information, account credentials, or other private health or sensitive information. Use the approved secure patient portal for private details. A voicemail does not schedule, reserve, or confirm an appointment, treatment, provider, callback, or response.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"We could not reach the appointment and scheduling team. You may leave only your name, callback number, and a request to discuss scheduling. Do not leave symptoms, diagnoses, treatment details, medication or dosing information, date of birth, Social Security number, insurance member or policy numbers, payment-card or bank information, account credentials, or other private health or sensitive information. Use the approved secure patient portal for private details. A voicemail does not schedule, reserve, or confirm an appointment, treatment, provider, callback, or response.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000007\"}},\"e0060000-0000-4000-8000-000000000007\":{\"type\":\"dial\",\"name\":\"[Edit] Appointment Request Voicemail\",\"numbers\":[{\"shared_id\":\"3320e08c-ea2f-3287-9f42-c37215d0cd78\"}],\"intent\":\"voicemail\",\"app_data\":{\"custom_name\":true}},\"e0060000-0000-4000-8000-000000000008\":{\"type\":\"say\",\"name\":\"Clinical and Nurse Team Transfer Safety Notice\",\"message\":{\"text\":\"Please hold while we connect you with the clinical or nurse team. Do not rely on this transfer for emergency care. This menu cannot provide medical advice, diagnosis, or treatment, and a connection or response is not guaranteed. If this may be a life-threatening emergency or anyone is in immediate danger, hang up and call 911.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"Please hold while we connect you with the clinical or nurse team. Do not rely on this transfer for emergency care. This menu cannot provide medical advice, diagnosis, or treatment, and a connection or response is not guaranteed. If this may be a life-threatening emergency or anyone is in immediate danger, hang up and call 911.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000009\"}},\"e0060000-0000-4000-8000-000000000009\":{\"type\":\"dial\",\"name\":\"[Edit] Dial Clinical or Nurse Team\",\"numbers\":[{\"group_id\":\"3c2049dd-4def-5839-a17d-4c23b210a7c6\"}],\"intent\":\"call\",\"timeout\":20,\"strategy\":\"sequence\",\"order\":[],\"on_fail\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000010\"},\"app_data\":{\"custom_name\":true}},\"e0060000-0000-4000-8000-000000000010\":{\"type\":\"say\",\"name\":\"Clinical Team Unavailable and Voicemail Privacy Notice\",\"message\":{\"text\":\"We could not reach the clinical or nurse team. You may leave only your name, callback number, and a request to speak with the clinical team. Do not leave symptoms, diagnoses, treatment details, medication or dosing information, date of birth, Social Security number, insurance member or policy numbers, payment-card or bank information, account credentials, or other private health or sensitive information. Use the approved secure patient portal for private details. This voicemail is not emergency dispatch, cannot provide medical advice, diagnosis, or treatment, and does not guarantee a callback or response. If this may be a life-threatening emergency or anyone is in immediate danger, call 911.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"We could not reach the clinical or nurse team. You may leave only your name, callback number, and a request to speak with the clinical team. Do not leave symptoms, diagnoses, treatment details, medication or dosing information, date of birth, Social Security number, insurance member or policy numbers, payment-card or bank information, account credentials, or other private health or sensitive information. Use the approved secure patient portal for private details. This voicemail is not emergency dispatch, cannot provide medical advice, diagnosis, or treatment, and does not guarantee a callback or response. If this may be a life-threatening emergency or anyone is in immediate danger, call 911.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000011\"}},\"e0060000-0000-4000-8000-000000000011\":{\"type\":\"dial\",\"name\":\"[Edit] Clinical Team Callback Voicemail\",\"numbers\":[{\"shared_id\":\"3320e08c-ea2f-3287-9f42-c37215d0cd78\"}],\"intent\":\"voicemail\",\"app_data\":{\"custom_name\":true}},\"e0060000-0000-4000-8000-000000000012\":{\"type\":\"say\",\"name\":\"Prescription and Refill Request Transfer Notice\",\"message\":{\"text\":\"Please hold while we connect you with the team that handles prescription and refill requests. This transfer does not authorize, approve, renew, or confirm a prescription or refill, and this menu does not provide medication or dosing advice. Do not rely on this transfer for emergency care.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"Please hold while we connect you with the team that handles prescription and refill requests. This transfer does not authorize, approve, renew, or confirm a prescription or refill, and this menu does not provide medication or dosing advice. Do not rely on this transfer for emergency care.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000013\"}},\"e0060000-0000-4000-8000-000000000013\":{\"type\":\"dial\",\"name\":\"[Edit] Dial Prescription and Refill Request Team\",\"numbers\":[{\"group_id\":\"3c2049dd-4def-5839-a17d-4c23b210a7c6\"}],\"intent\":\"call\",\"timeout\":20,\"strategy\":\"distribute\",\"order\":[],\"on_fail\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000014\"},\"app_data\":{\"custom_name\":true}},\"e0060000-0000-4000-8000-000000000014\":{\"type\":\"say\",\"name\":\"Prescription Team Unavailable and Voicemail Privacy Notice\",\"message\":{\"text\":\"We could not reach the prescription and refill request team. You may leave only your name and callback number. Your phone-menu selection identifies the requested department. Do not leave medication names, dosing instructions, symptoms, diagnoses, treatment details, date of birth, Social Security number, insurance member or policy numbers, payment-card or bank information, account credentials, or other private health or sensitive information. Use the approved secure patient portal for private details. A voicemail does not authorize, approve, renew, or confirm a prescription or refill and does not guarantee a callback or response.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"We could not reach the prescription and refill request team. You may leave only your name and callback number. Your phone-menu selection identifies the requested department. Do not leave medication names, dosing instructions, symptoms, diagnoses, treatment details, date of birth, Social Security number, insurance member or policy numbers, payment-card or bank information, account credentials, or other private health or sensitive information. Use the approved secure patient portal for private details. A voicemail does not authorize, approve, renew, or confirm a prescription or refill and does not guarantee a callback or response.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000015\"}},\"e0060000-0000-4000-8000-000000000015\":{\"type\":\"dial\",\"name\":\"[Edit] Prescription and Refill Request Voicemail\",\"numbers\":[{\"shared_id\":\"3320e08c-ea2f-3287-9f42-c37215d0cd78\"}],\"intent\":\"voicemail\",\"app_data\":{\"custom_name\":true}},\"e0060000-0000-4000-8000-000000000016\":{\"type\":\"say\",\"name\":\"Billing and Insurance Transfer Privacy Notice\",\"message\":{\"text\":\"Please hold while we connect you with billing and insurance. Do not enter or provide a Social Security number, insurance member or policy number, payment-card or bank information, account credentials, or other sensitive information through this menu. A transfer does not confirm benefits, insurance coverage, a balance, payment, claim status, adjustment, or response.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"Please hold while we connect you with billing and insurance. Do not enter or provide a Social Security number, insurance member or policy number, payment-card or bank information, account credentials, or other sensitive information through this menu. A transfer does not confirm benefits, insurance coverage, a balance, payment, claim status, adjustment, or response.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000017\"}},\"e0060000-0000-4000-8000-000000000017\":{\"type\":\"dial\",\"name\":\"[Edit] Dial Billing and Insurance Team\",\"numbers\":[{\"group_id\":\"3c2049dd-4def-5839-a17d-4c23b210a7c6\"}],\"intent\":\"call\",\"timeout\":20,\"strategy\":\"simultaneous\",\"order\":[],\"on_fail\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000018\"},\"app_data\":{\"custom_name\":true}},\"e0060000-0000-4000-8000-000000000018\":{\"type\":\"say\",\"name\":\"Billing Team Unavailable and Voicemail Privacy Notice\",\"message\":{\"text\":\"We could not reach billing and insurance. You may leave only your name, callback number, and a request to speak with billing. Do not leave symptoms, diagnoses, treatment details, medication information, date of birth, Social Security number, insurance member or policy numbers, payment-card or bank information, account credentials, or other private health, financial, or sensitive information. Use the approved secure patient portal or live staff for private billing details or payments. A voicemail does not confirm benefits, insurance coverage, a balance, payment, claim status, adjustment, callback, or response.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"We could not reach billing and insurance. You may leave only your name, callback number, and a request to speak with billing. Do not leave symptoms, diagnoses, treatment details, medication information, date of birth, Social Security number, insurance member or policy numbers, payment-card or bank information, account credentials, or other private health, financial, or sensitive information. Use the approved secure patient portal or live staff for private billing details or payments. A voicemail does not confirm benefits, insurance coverage, a balance, payment, claim status, adjustment, callback, or response.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000019\"}},\"e0060000-0000-4000-8000-000000000019\":{\"type\":\"dial\",\"name\":\"[Edit] Billing and Insurance Voicemail\",\"numbers\":[{\"shared_id\":\"3320e08c-ea2f-3287-9f42-c37215d0cd78\"}],\"intent\":\"voicemail\",\"app_data\":{\"custom_name\":true}},\"e0060000-0000-4000-8000-000000000020\":{\"type\":\"say\",\"name\":\"Records and Referrals Transfer Privacy Notice\",\"message\":{\"text\":\"Please hold while we connect you with records and referrals. This transfer does not submit, approve, fulfill, or confirm a records request or referral. Use the approved secure process for identity verification, authorizations, records, and private details.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"Please hold while we connect you with records and referrals. This transfer does not submit, approve, fulfill, or confirm a records request or referral. Use the approved secure process for identity verification, authorizations, records, and private details.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000021\"}},\"e0060000-0000-4000-8000-000000000021\":{\"type\":\"dial\",\"name\":\"[Edit] Dial Records and Referrals Team\",\"numbers\":[{\"group_id\":\"3c2049dd-4def-5839-a17d-4c23b210a7c6\"}],\"intent\":\"call\",\"timeout\":20,\"strategy\":\"distribute\",\"order\":[],\"on_fail\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000022\"},\"app_data\":{\"custom_name\":true}},\"e0060000-0000-4000-8000-000000000022\":{\"type\":\"say\",\"name\":\"Records Team Unavailable and Voicemail Privacy Notice\",\"message\":{\"text\":\"We could not reach records and referrals. You may leave only your name, callback number, and a request to speak with that team. Do not leave symptoms, diagnoses, treatment or records details, medication information, date of birth, Social Security number, insurance member or policy numbers, payment-card or bank information, account credentials, or other private health or sensitive information. Use the approved secure patient portal for private records and referral details. A voicemail does not submit, approve, fulfill, or confirm a records request or referral and does not guarantee a callback or response.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"We could not reach records and referrals. You may leave only your name, callback number, and a request to speak with that team. Do not leave symptoms, diagnoses, treatment or records details, medication information, date of birth, Social Security number, insurance member or policy numbers, payment-card or bank information, account credentials, or other private health or sensitive information. Use the approved secure patient portal for private records and referral details. A voicemail does not submit, approve, fulfill, or confirm a records request or referral and does not guarantee a callback or response.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000023\"}},\"e0060000-0000-4000-8000-000000000023\":{\"type\":\"dial\",\"name\":\"[Edit] Records and Referrals Voicemail\",\"numbers\":[{\"shared_id\":\"3320e08c-ea2f-3287-9f42-c37215d0cd78\"}],\"intent\":\"voicemail\",\"app_data\":{\"custom_name\":true}},\"e0060000-0000-4000-8000-000000000024\":{\"type\":\"menu\",\"name\":\"Medical Office Information Menu\",\"message\":{\"text\":\"Press 1 for office hours and directions. Press 2 for the approved public department directory. Press 3 to receive public office, portal, appointment-request, and new-patient links by text. Press 4 for the current public office update. Press 9 to return to the main menu. Press 0 to leave a general voicemail. Press star to repeat these options.\",\"app_data\":{\"text_auto\":\"Press 1 for office hours and directions. Press 2 for the approved public department directory. Press 3 to receive public office, portal, appointment-request, and new-patient links by text. Press 4 for the current public office update. Press 9 to return to the main menu. Press 0 to leave a general voicemail. Press star to repeat these options.\",\"text\":\"Press 1 for office hours and directions. Press 2 for the approved public department directory. Press 3 to receive public office, portal, appointment-request, and new-patient links by text. Press 4 for the current public office update. Press 9 to return to the main menu. Press 0 to leave a general voicemail. Press star to repeat these options.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"options\":{\"0\":\"e0060000-0000-4000-8000-000000000036\",\"1\":\"e0060000-0000-4000-8000-000000000025\",\"2\":\"e0060000-0000-4000-8000-000000000026\",\"3\":\"e0060000-0000-4000-8000-000000000027\",\"4\":\"e0060000-0000-4000-8000-000000000030\",\"9\":\"e0060000-0000-4000-8000-000000000032\"},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000036\"}},\"e0060000-0000-4000-8000-000000000025\":{\"type\":\"directions\",\"name\":\"[Edit] Medical Office Hours and Directions\",\"street\":\"[Edit: Medical Office Address]\",\"working_hours_enabled\":true,\"working_hours\":[{\"day_of_week\":\"Monday\",\"intervals\":[{\"start_time\":\"08:00\",\"end_time\":\"17:00\"}]},{\"day_of_week\":\"Tuesday\",\"intervals\":[{\"start_time\":\"08:00\",\"end_time\":\"17:00\"}]},{\"day_of_week\":\"Wednesday\",\"intervals\":[{\"start_time\":\"08:00\",\"end_time\":\"17:00\"}]},{\"day_of_week\":\"Thursday\",\"intervals\":[{\"start_time\":\"08:00\",\"end_time\":\"17:00\"}]},{\"day_of_week\":\"Friday\",\"intervals\":[{\"start_time\":\"08:00\",\"end_time\":\"17:00\"}]}],\"timezone\":\"America/Los_Angeles\",\"app_data\":{\"map_url\":\"\",\"map_zoom\":12,\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000031\"}},\"e0060000-0000-4000-8000-000000000026\":{\"type\":\"discover\",\"name\":\"[Edit] Approved Public Medical Office Department Directory\",\"shared_id\":\"3c2049dd-4def-5839-a17d-4c23b210a7c6\",\"app_data\":{\"custom_name\":true}},\"e0060000-0000-4000-8000-000000000027\":{\"type\":\"send_message\",\"name\":\"[Edit] Text Public Medical Office Links\",\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000028\"},\"send_message_text\":\"[Edit: Medical Office Name] | [Edit: Main Phone] | [Edit: Medical Office Address] | Hours: [Edit: Office Hours] [Edit: Time Zone] | Patient portal: [Edit: Patient Portal URL] | Appointment request: [Edit: Appointment Request URL] | New-patient forms: [Edit: New Patient Forms URL]. This is the one-time public-information text you requested by phone. It does not confirm an appointment, prescription, refill, treatment, benefits, insurance coverage, balance, payment, referral, records request, callback, or response. Use only the medical office's approved secure portal or live staff for private information. Do not reply with symptoms, diagnoses, treatment details, medication or dosing information, date of birth, Social Security number, insurance member or policy numbers, payment-card or bank information, account credentials, or other private health or sensitive information. Reply STOP to stop.\",\"send_message_recipient\":{\"selection\":\"caller\"},\"app_data\":{\"custom_name\":true}},\"e0060000-0000-4000-8000-000000000028\":{\"type\":\"wait\",\"name\":\"Wait for Requested Public Medical Office Links Text\",\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000029\"},\"timeout\":1,\"app_data\":{\"custom_name\":true}},\"e0060000-0000-4000-8000-000000000029\":{\"type\":\"say\",\"name\":\"Public Medical Office Links Text Confirmation\",\"message\":{\"text\":\"If the number you are calling from can receive text messages, we sent the requested public office links. The text does not confirm an appointment, prescription, refill, treatment, insurance coverage, payment, referral, records request, callback, or response.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"If the number you are calling from can receive text messages, we sent the requested public office links. The text does not confirm an appointment, prescription, refill, treatment, insurance coverage, payment, referral, records request, callback, or response.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000031\"}},\"e0060000-0000-4000-8000-000000000030\":{\"type\":\"say\",\"name\":\"[Edit] Current Medical Office Update\",\"message\":{\"text\":\"[Edit: Current Office Update] Details can change. Confirm appointments, provider availability, prescriptions, refills, treatment, benefits, insurance coverage, billing, referrals, and records requests directly with authorized medical office staff through an approved secure process.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"[Edit: Current Office Update] Details can change. Confirm appointments, provider availability, prescriptions, refills, treatment, benefits, insurance coverage, billing, referrals, and records requests directly with authorized medical office staff through an approved secure process.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000031\"}},\"e0060000-0000-4000-8000-000000000031\":{\"type\":\"goto\",\"name\":\"Return to Medical Office Information Menu\",\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000024\"},\"app_data\":{\"custom_name\":true}},\"e0060000-0000-4000-8000-000000000032\":{\"type\":\"goto\",\"name\":\"Return to Open-Hours Medical Office Menu\",\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000003\"},\"app_data\":{\"custom_name\":true}},\"e0060000-0000-4000-8000-000000000033\":{\"type\":\"say\",\"name\":\"Telehealth Access and Privacy Notice — Not for Unscheduled Calls\",\"message\":{\"text\":\"This option does not schedule a telehealth visit. Choose it only if you already received an invitation for an existing appointment. It will not route you to another patient's session. Join only from a private location and follow the medical office's approved identity and consent process. This phone menu cannot provide medical advice, diagnosis, or treatment.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"This option does not schedule a telehealth visit. Choose it only if you already received an invitation for an existing appointment. It will not route you to another patient's session. Join only from a private location and follow the medical office's approved identity and consent process. This phone menu cannot provide medical advice, diagnosis, or treatment.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000034\"}},\"e0060000-0000-4000-8000-000000000034\":{\"type\":\"dial\",\"name\":\"[Edit] Connect to Scheduled Telehealth Meeting — Not an Appointment Confirmation\",\"numbers\":[{\"shared_id\":\"6600a49f-6297-2bcb-d753-25619d68d434\"}],\"intent\":\"meeting\",\"on_fail\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000035\"},\"app_data\":{\"custom_name\":true}},\"e0060000-0000-4000-8000-000000000035\":{\"type\":\"say\",\"name\":\"Telehealth Connection Unavailable and Neutral Fallback\",\"message\":{\"text\":\"We could not connect the scheduled telehealth visit, and you will not be routed to another patient's session. This does not confirm or change an appointment. You may leave a limited scheduling request next; use the approved secure patient portal for private details.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"We could not connect the scheduled telehealth visit, and you will not be routed to another patient's session. This does not confirm or change an appointment. You may leave a limited scheduling request next; use the approved secure patient portal for private details.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000006\"}},\"e0060000-0000-4000-8000-000000000036\":{\"type\":\"say\",\"name\":\"General Voicemail Privacy and No-Confirmation Notice\",\"message\":{\"text\":\"You may leave only your name, callback number, and the department you need. Do not leave symptoms, diagnoses, treatment details, medication or dosing information, date of birth, Social Security number, insurance member or policy numbers, payment-card or bank information, account credentials, or other private health, financial, or sensitive information. Use the approved secure patient portal for private details. This voicemail is not emergency dispatch, cannot provide medical advice, diagnosis, or treatment, and does not confirm an appointment, prescription, refill, benefits, insurance coverage, payment, referral, records request, callback, or response.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"You may leave only your name, callback number, and the department you need. Do not leave symptoms, diagnoses, treatment details, medication or dosing information, date of birth, Social Security number, insurance member or policy numbers, payment-card or bank information, account credentials, or other private health, financial, or sensitive information. Use the approved secure patient portal for private details. This voicemail is not emergency dispatch, cannot provide medical advice, diagnosis, or treatment, and does not confirm an appointment, prescription, refill, benefits, insurance coverage, payment, referral, records request, callback, or response.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000037\"}},\"e0060000-0000-4000-8000-000000000037\":{\"type\":\"dial\",\"name\":\"[Edit] General Medical Office Voicemail\",\"numbers\":[{\"shared_id\":\"3320e08c-ea2f-3287-9f42-c37215d0cd78\"}],\"intent\":\"voicemail\",\"app_data\":{\"custom_name\":true}},\"e0060000-0000-4000-8000-000000000038\":{\"type\":\"say\",\"name\":\"[Edit] After-Hours Medical Office Greeting\",\"message\":{\"text\":\"Thank you for calling [Edit: Medical Office Name]. The office is currently closed. If this may be a life-threatening emergency or anyone is in immediate danger, hang up and call 911. In the United States, call or text 988 for a suicide or mental-health crisis. This phone line is not emergency dispatch and cannot provide medical advice, diagnosis, or treatment. The on-call option is not a substitute for emergency care, and a connection, callback, or response is not guaranteed.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"Thank you for calling [Edit: Medical Office Name]. The office is currently closed. If this may be a life-threatening emergency or anyone is in immediate danger, hang up and call 911. In the United States, call or text 988 for a suicide or mental-health crisis. This phone line is not emergency dispatch and cannot provide medical advice, diagnosis, or treatment. The on-call option is not a substitute for emergency care, and a connection, callback, or response is not guaranteed.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000039\"}},\"e0060000-0000-4000-8000-000000000039\":{\"type\":\"menu\",\"name\":\"After-Hours Medical Office Menu\",\"message\":{\"text\":\"Press 1 for an urgent health concern that is not a life-threatening emergency and to try the approved on-call clinical team. Press 2 to leave an appointment request. Press 3 to leave a prescription or refill request. Press 4 to leave a billing or insurance request. Press 5 to leave a records or referral request. Press 6 for office hours and directions. Press 7 to receive public office links by text. Press 8 for telehealth access. This option does not schedule a visit and is only for callers who already have an invitation. Press 0 to leave a general voicemail. Press star to repeat these options.\",\"app_data\":{\"text_auto\":\"Press 1 for an urgent health concern that is not a life-threatening emergency and to try the approved on-call clinical team. Press 2 to leave an appointment request. Press 3 to leave a prescription or refill request. Press 4 to leave a billing or insurance request. Press 5 to leave a records or referral request. Press 6 for office hours and directions. Press 7 to receive public office links by text. Press 8 for telehealth access. This option does not schedule a visit and is only for callers who already have an invitation. Press 0 to leave a general voicemail. Press star to repeat these options.\",\"text\":\"Press 1 for an urgent health concern that is not a life-threatening emergency and to try the approved on-call clinical team. Press 2 to leave an appointment request. Press 3 to leave a prescription or refill request. Press 4 to leave a billing or insurance request. Press 5 to leave a records or referral request. Press 6 for office hours and directions. Press 7 to receive public office links by text. Press 8 for telehealth access. This option does not schedule a visit and is only for callers who already have an invitation. Press 0 to leave a general voicemail. Press star to repeat these options.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"options\":{\"0\":\"e0060000-0000-4000-8000-000000000036\",\"1\":\"e0060000-0000-4000-8000-000000000040\",\"2\":\"e0060000-0000-4000-8000-000000000045\",\"3\":\"e0060000-0000-4000-8000-000000000046\",\"4\":\"e0060000-0000-4000-8000-000000000047\",\"5\":\"e0060000-0000-4000-8000-000000000048\",\"6\":\"e0060000-0000-4000-8000-000000000049\",\"7\":\"e0060000-0000-4000-8000-000000000050\",\"8\":\"e0060000-0000-4000-8000-000000000033\"},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000036\"}},\"e0060000-0000-4000-8000-000000000040\":{\"type\":\"say\",\"name\":\"After-Hours Urgent Health Safety and Transfer Notice\",\"message\":{\"text\":\"If this may be a life-threatening emergency or anyone is in immediate danger, hang up and call 911 now. In the United States, call or text 988 for a suicide or mental-health crisis. This line is not emergency dispatch and cannot provide medical advice, diagnosis, or treatment. We will try the approved on-call clinical team, but a connection, callback, or response is not guaranteed. Do not delay emergency care while using this option.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"If this may be a life-threatening emergency or anyone is in immediate danger, hang up and call 911 now. In the United States, call or text 988 for a suicide or mental-health crisis. This line is not emergency dispatch and cannot provide medical advice, diagnosis, or treatment. We will try the approved on-call clinical team, but a connection, callback, or response is not guaranteed. Do not delay emergency care while using this option.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000041\"}},\"e0060000-0000-4000-8000-000000000041\":{\"type\":\"dial\",\"name\":\"[Edit] Dial Approved On-Call Clinical Team\",\"numbers\":[{\"group_id\":\"3c2049dd-4def-5839-a17d-4c23b210a7c6\"}],\"intent\":\"call\",\"timeout\":20,\"strategy\":\"sequence\",\"order\":[],\"on_fail\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000042\"},\"app_data\":{\"custom_name\":true}},\"e0060000-0000-4000-8000-000000000042\":{\"type\":\"say\",\"name\":\"On-Call Team No-Answer Safety and Voicemail Privacy Notice\",\"message\":{\"text\":\"The approved on-call clinical team did not answer. This phone line is not emergency dispatch and cannot provide medical advice, diagnosis, or treatment. A callback or response is not guaranteed. If this may be a life-threatening emergency or anyone is in immediate danger, call 911. In the United States, call or text 988 for a suicide or mental-health crisis. You may leave only your name and callback number. Do not leave symptoms, diagnoses, treatment details, medication or dosing information, date of birth, Social Security number, insurance member or policy numbers, payment-card or bank information, account credentials, or other private health or sensitive information. Use the approved secure patient portal for private details.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"The approved on-call clinical team did not answer. This phone line is not emergency dispatch and cannot provide medical advice, diagnosis, or treatment. A callback or response is not guaranteed. If this may be a life-threatening emergency or anyone is in immediate danger, call 911. In the United States, call or text 988 for a suicide or mental-health crisis. You may leave only your name and callback number. Do not leave symptoms, diagnoses, treatment details, medication or dosing information, date of birth, Social Security number, insurance member or policy numbers, payment-card or bank information, account credentials, or other private health or sensitive information. Use the approved secure patient portal for private details.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000043\"}},\"e0060000-0000-4000-8000-000000000043\":{\"type\":\"wait\",\"name\":\"Pause Before Urgent Health Voicemail\",\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000044\"},\"timeout\":1,\"app_data\":{\"custom_name\":true}},\"e0060000-0000-4000-8000-000000000044\":{\"type\":\"dial\",\"name\":\"[Edit] After-Hours Urgent Health Callback Voicemail\",\"numbers\":[{\"shared_id\":\"3320e08c-ea2f-3287-9f42-c37215d0cd78\"}],\"intent\":\"voicemail\",\"app_data\":{\"custom_name\":true}},\"e0060000-0000-4000-8000-000000000045\":{\"type\":\"say\",\"name\":\"After-Hours Appointment Voicemail Privacy Notice\",\"message\":{\"text\":\"You may leave only your name, callback number, and a request to discuss scheduling. Do not leave symptoms, diagnoses, treatment details, medication or dosing information, date of birth, Social Security number, insurance member or policy numbers, payment-card or bank information, account credentials, or other private health or sensitive information. Use the approved secure patient portal for private details. A voicemail does not schedule, reserve, or confirm an appointment, treatment, provider, callback, or response.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"You may leave only your name, callback number, and a request to discuss scheduling. Do not leave symptoms, diagnoses, treatment details, medication or dosing information, date of birth, Social Security number, insurance member or policy numbers, payment-card or bank information, account credentials, or other private health or sensitive information. Use the approved secure patient portal for private details. A voicemail does not schedule, reserve, or confirm an appointment, treatment, provider, callback, or response.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000007\"}},\"e0060000-0000-4000-8000-000000000046\":{\"type\":\"say\",\"name\":\"After-Hours Prescription and Refill Voicemail Privacy Notice\",\"message\":{\"text\":\"You may leave only your name and callback number. Your phone-menu selection identifies the prescription and refill request team. Do not leave medication names, dosing instructions, symptoms, diagnoses, treatment details, date of birth, Social Security number, insurance member or policy numbers, payment-card or bank information, account credentials, or other private health or sensitive information. Use the approved secure patient portal for private details. A voicemail does not authorize, approve, renew, or confirm a prescription or refill and does not guarantee a callback or response.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"You may leave only your name and callback number. Your phone-menu selection identifies the prescription and refill request team. Do not leave medication names, dosing instructions, symptoms, diagnoses, treatment details, date of birth, Social Security number, insurance member or policy numbers, payment-card or bank information, account credentials, or other private health or sensitive information. Use the approved secure patient portal for private details. A voicemail does not authorize, approve, renew, or confirm a prescription or refill and does not guarantee a callback or response.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000015\"}},\"e0060000-0000-4000-8000-000000000047\":{\"type\":\"say\",\"name\":\"After-Hours Billing and Insurance Voicemail Privacy Notice\",\"message\":{\"text\":\"You may leave only your name, callback number, and a request to speak with billing. Do not leave symptoms, diagnoses, treatment details, medication information, date of birth, Social Security number, insurance member or policy numbers, payment-card or bank information, account credentials, or other private health, financial, or sensitive information. Use the approved secure patient portal or live staff for private billing details or payments. A voicemail does not confirm benefits, insurance coverage, a balance, payment, claim status, adjustment, callback, or response.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"You may leave only your name, callback number, and a request to speak with billing. Do not leave symptoms, diagnoses, treatment details, medication information, date of birth, Social Security number, insurance member or policy numbers, payment-card or bank information, account credentials, or other private health, financial, or sensitive information. Use the approved secure patient portal or live staff for private billing details or payments. A voicemail does not confirm benefits, insurance coverage, a balance, payment, claim status, adjustment, callback, or response.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000019\"}},\"e0060000-0000-4000-8000-000000000048\":{\"type\":\"say\",\"name\":\"After-Hours Records and Referrals Voicemail Privacy Notice\",\"message\":{\"text\":\"You may leave only your name, callback number, and a request to speak with records and referrals. Do not leave symptoms, diagnoses, treatment or records details, medication information, date of birth, Social Security number, insurance member or policy numbers, payment-card or bank information, account credentials, or other private health or sensitive information. Use the approved secure patient portal for private records and referral details. A voicemail does not submit, approve, fulfill, or confirm a records request or referral and does not guarantee a callback or response.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"You may leave only your name, callback number, and a request to speak with records and referrals. Do not leave symptoms, diagnoses, treatment or records details, medication information, date of birth, Social Security number, insurance member or policy numbers, payment-card or bank information, account credentials, or other private health or sensitive information. Use the approved secure patient portal for private records and referral details. A voicemail does not submit, approve, fulfill, or confirm a records request or referral and does not guarantee a callback or response.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000023\"}},\"e0060000-0000-4000-8000-000000000049\":{\"type\":\"directions\",\"name\":\"[Edit] After-Hours Medical Office Hours and Directions\",\"street\":\"[Edit: Medical Office Address]\",\"working_hours_enabled\":true,\"working_hours\":[{\"day_of_week\":\"Monday\",\"intervals\":[{\"start_time\":\"08:00\",\"end_time\":\"17:00\"}]},{\"day_of_week\":\"Tuesday\",\"intervals\":[{\"start_time\":\"08:00\",\"end_time\":\"17:00\"}]},{\"day_of_week\":\"Wednesday\",\"intervals\":[{\"start_time\":\"08:00\",\"end_time\":\"17:00\"}]},{\"day_of_week\":\"Thursday\",\"intervals\":[{\"start_time\":\"08:00\",\"end_time\":\"17:00\"}]},{\"day_of_week\":\"Friday\",\"intervals\":[{\"start_time\":\"08:00\",\"end_time\":\"17:00\"}]}],\"timezone\":\"America/Los_Angeles\",\"app_data\":{\"map_url\":\"\",\"map_zoom\":12,\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000053\"}},\"e0060000-0000-4000-8000-000000000050\":{\"type\":\"send_message\",\"name\":\"[Edit] Text Public Medical Office Links After Hours\",\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000051\"},\"send_message_text\":\"[Edit: Medical Office Name] | [Edit: Main Phone] | [Edit: Medical Office Address] | Hours: [Edit: Office Hours] [Edit: Time Zone] | Patient portal: [Edit: Patient Portal URL] | Appointment request: [Edit: Appointment Request URL] | New-patient forms: [Edit: New Patient Forms URL]. This is the one-time public-information text you requested by phone. It does not confirm an appointment, prescription, refill, treatment, benefits, insurance coverage, balance, payment, referral, records request, callback, or response. Use only the medical office's approved secure portal or live staff for private information. Do not reply with symptoms, diagnoses, treatment details, medication or dosing information, date of birth, Social Security number, insurance member or policy numbers, payment-card or bank information, account credentials, or other private health or sensitive information. Reply STOP to stop.\",\"send_message_recipient\":{\"selection\":\"caller\"},\"app_data\":{\"custom_name\":true}},\"e0060000-0000-4000-8000-000000000051\":{\"type\":\"wait\",\"name\":\"Wait for After-Hours Public Medical Office Links Text\",\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000052\"},\"timeout\":1,\"app_data\":{\"custom_name\":true}},\"e0060000-0000-4000-8000-000000000052\":{\"type\":\"say\",\"name\":\"After-Hours Public Medical Office Links Text Confirmation\",\"message\":{\"text\":\"If the number you are calling from can receive text messages, we sent the requested public office links. The text does not confirm an appointment, prescription, refill, treatment, insurance coverage, payment, referral, records request, callback, or response.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"If the number you are calling from can receive text messages, we sent the requested public office links. The text does not confirm an appointment, prescription, refill, treatment, insurance coverage, payment, referral, records request, callback, or response.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000053\"}},\"e0060000-0000-4000-8000-000000000053\":{\"type\":\"goto\",\"name\":\"Return to After-Hours Medical Office Menu\",\"next\":{\"flow_id\":\"MedOffc6\",\"ext_id\":\"e0060000-0000-4000-8000-000000000039\"},\"app_data\":{\"custom_name\":true}}}}"}