{"id":9002,"reference_id":"Lf7Qm2Xp","type":"custom","name":"Template - Law Firm Main Line + After Hours","config":"{\"version\":2,\"environment\":{},\"extensions\":{\"8067065e-34d2-52e4-ace5-988de5b9950c\":{\"type\":\"dial\",\"name\":\"[Edit] New Matter Intake Voicemail\",\"numbers\":[{\"shared_id\":\"6600a49f-6297-2bcb-d753-25619d68d434\"}],\"intent\":\"voicemail\",\"app_data\":{\"custom_name\":true}},\"b2c64937-d6fe-5f30-b498-026020148d01\":{\"type\":\"dial\",\"name\":\"[Edit] Existing Client Voicemail\",\"numbers\":[{\"shared_id\":\"3320e08c-ea2f-3287-9f42-c37215d0cd78\"}],\"intent\":\"voicemail\",\"app_data\":{\"custom_name\":true}},\"a7ffbee4-e1bf-5bbd-9e0e-bf002132fca2\":{\"type\":\"dial\",\"name\":\"[Edit] Consultation Fallback Voicemail\",\"numbers\":[{\"shared_id\":\"6600a49f-6297-2bcb-d753-25619d68d434\"}],\"intent\":\"voicemail\",\"app_data\":{\"custom_name\":true}},\"b36c2417-b001-5f38-b36e-f5433e1a7a56\":{\"type\":\"dial\",\"name\":\"[Edit] Main Firm Voicemail\",\"numbers\":[{\"shared_id\":\"6600a49f-6297-2bcb-d753-25619d68d434\"}],\"intent\":\"voicemail\",\"app_data\":{\"custom_name\":true}},\"9b2eee35-39dc-56d2-83e2-6c57d389b335\":{\"type\":\"dial\",\"name\":\"[Edit] After-Hours Routine Voicemail\",\"numbers\":[{\"shared_id\":\"6600a49f-6297-2bcb-d753-25619d68d434\"}],\"intent\":\"voicemail\",\"app_data\":{\"custom_name\":true}},\"26b11195-03b0-5c32-93ab-b0059c22c3c6\":{\"type\":\"dial\",\"name\":\"[Edit] Urgent Matter Voicemail\",\"numbers\":[{\"shared_id\":\"3320e08c-ea2f-3287-9f42-c37215d0cd78\"}],\"intent\":\"voicemail\",\"app_data\":{\"custom_name\":true}},\"e41b13d0-517e-5358-bd50-de60c38282b2\":{\"type\":\"say\",\"name\":\"Business Hours Greeting\",\"message\":{\"text\":\"Thank you for calling [Edit: Law Firm Name]. This automated line provides routing information only and does not provide legal advice. Please choose from the following options.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"Thank you for calling [Edit: Law Firm Name]. This automated line provides routing information only and does not provide legal advice. Please choose from the following options.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"aed5f4bd-f91b-5bdf-a251-358299df8aac\"},\"app_data\":{\"custom_name\":true}},\"c8452b4c-52a4-56ab-ab62-934274aa2c34\":{\"type\":\"say\",\"name\":\"New Matter Intake Notice\",\"message\":{\"text\":\"We will try to connect you with the new matter intake team. Calling or speaking with intake does not by itself create an attorney-client relationship. Please avoid confidential or sensitive details until the firm confirms it can discuss your matter.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"We will try to connect you with the new matter intake team. Calling or speaking with intake does not by itself create an attorney-client relationship. Please avoid confidential or sensitive details until the firm confirms it can discuss your matter.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"e2dd6dac-1fc7-53b5-9b71-25aee360d9a7\"},\"app_data\":{\"custom_name\":true}},\"e2dd6dac-1fc7-53b5-9b71-25aee360d9a7\":{\"type\":\"dial\",\"name\":\"[Edit] Dial New Matter Intake Team\",\"numbers\":[{\"group_id\":\"3c2049dd-4def-5839-a17d-4c23b210a7c6\"}],\"intent\":\"call\",\"strategy\":\"distribute\",\"timeout\":30,\"on_fail\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"fcf4d74d-f4c1-5e01-a2af-f006fdc06993\"},\"app_data\":{\"custom_name\":true}},\"fcf4d74d-f4c1-5e01-a2af-f006fdc06993\":{\"type\":\"say\",\"name\":\"New Matter Voicemail Privacy Notice\",\"message\":{\"text\":\"No intake team member is available. After the tone, leave your name, callback number, and a brief non-confidential reason for your call. Do not include government identification numbers, financial account numbers, deadlines, opposing-party names, or detailed facts. Calling or leaving a message does not by itself create an attorney-client relationship.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"No intake team member is available. After the tone, leave your name, callback number, and a brief non-confidential reason for your call. Do not include government identification numbers, financial account numbers, deadlines, opposing-party names, or detailed facts. Calling or leaving a message does not by itself create an attorney-client relationship.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"8067065e-34d2-52e4-ace5-988de5b9950c\"},\"app_data\":{\"custom_name\":true}},\"ad8d046e-b057-558d-8e10-f716deadaeaa\":{\"type\":\"say\",\"name\":\"Existing Client Transfer Message\",\"message\":{\"text\":\"We will try to connect you with the existing client team. Please have your case reference ready, but do not state confidential or sensitive details while the call is being routed.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"We will try to connect you with the existing client team. Please have your case reference ready, but do not state confidential or sensitive details while the call is being routed.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"a94782fc-c26a-5b59-8440-38c00f1d7ef9\"},\"app_data\":{\"custom_name\":true}},\"a94782fc-c26a-5b59-8440-38c00f1d7ef9\":{\"type\":\"dial\",\"name\":\"[Edit] Dial Existing Client Team\",\"numbers\":[{\"group_id\":\"3c2049dd-4def-5839-a17d-4c23b210a7c6\"}],\"intent\":\"call\",\"strategy\":\"sequence\",\"timeout\":30,\"on_fail\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"003979ce-041e-5e32-9525-d88d8cac45a7\"},\"app_data\":{\"custom_name\":true}},\"003979ce-041e-5e32-9525-d88d8cac45a7\":{\"type\":\"say\",\"name\":\"Existing Client Voicemail Privacy Notice\",\"message\":{\"text\":\"No team member is available. After the tone, leave your name, callback number, case reference if approved by your firm, and a brief message. Do not leave confidential or sensitive details or personal identifiers. Voicemail is not confirmation that a time-sensitive instruction was received.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"No team member is available. After the tone, leave your name, callback number, case reference if approved by your firm, and a brief message. Do not leave confidential or sensitive details or personal identifiers. Voicemail is not confirmation that a time-sensitive instruction was received.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"b2c64937-d6fe-5f30-b498-026020148d01\"},\"app_data\":{\"custom_name\":true}},\"6e115aeb-a3d7-587c-bc15-20deb3a8c572\":{\"type\":\"say\",\"name\":\"Scheduled Consultation Transfer Message\",\"message\":{\"text\":\"We will connect you to the scheduled consultation or meeting. Have the meeting information supplied by the firm ready.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"We will connect you to the scheduled consultation or meeting. Have the meeting information supplied by the firm ready.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"0aafb90e-57fd-5b80-9b0a-569c81620574\"},\"app_data\":{\"custom_name\":true}},\"0aafb90e-57fd-5b80-9b0a-569c81620574\":{\"type\":\"dial\",\"name\":\"[Edit] Connect to Scheduled Consultation\",\"numbers\":[{\"shared_id\":\"6600a49f-6297-2bcb-d753-25619d68d434\"}],\"intent\":\"meeting\",\"on_fail\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"590c807e-6224-577b-b6b3-985f1f607468\"},\"app_data\":{\"custom_name\":true}},\"590c807e-6224-577b-b6b3-985f1f607468\":{\"type\":\"say\",\"name\":\"Consultation Fallback Privacy Notice\",\"message\":{\"text\":\"The scheduled consultation is unavailable. After the tone, leave your name, callback number, and scheduled meeting time. Do not leave confidential or sensitive details or personal identifiers.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"The scheduled consultation is unavailable. After the tone, leave your name, callback number, and scheduled meeting time. Do not leave confidential or sensitive details or personal identifiers.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"a7ffbee4-e1bf-5bbd-9e0e-bf002132fca2\"},\"app_data\":{\"custom_name\":true}},\"21291d30-73eb-58aa-8142-36e93a2de8ab\":{\"type\":\"say\",\"name\":\"General Voicemail Privacy Notice\",\"message\":{\"text\":\"After the tone, leave your name, callback number, and a brief non-confidential reason for your call. Do not include government identification numbers, financial account numbers, or detailed facts. Calling or leaving a message does not by itself create an attorney-client relationship.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"After the tone, leave your name, callback number, and a brief non-confidential reason for your call. Do not include government identification numbers, financial account numbers, or detailed facts. Calling or leaving a message does not by itself create an attorney-client relationship.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"b36c2417-b001-5f38-b36e-f5433e1a7a56\"},\"app_data\":{\"custom_name\":true}},\"d75ce5fc-8c65-5a2c-a8d3-44398f89b851\":{\"type\":\"goto\",\"name\":\"Return to Main Menu\",\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"aed5f4bd-f91b-5bdf-a251-358299df8aac\"},\"app_data\":{\"custom_name\":true}},\"a8c115f4-605c-515e-80f8-7e8c3af92ff3\":{\"type\":\"goto\",\"name\":\"Return to Office Information Menu\",\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"3766a644-f11f-54ad-a9a3-3b69ea15a91e\"},\"app_data\":{\"custom_name\":true}},\"4c8f89d6-ebf3-55fa-9a86-0fe4126c4014\":{\"type\":\"goto\",\"name\":\"Return to After-Hours Menu\",\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"431e7e24-aa9f-5c6c-8065-3d88181a1e09\"},\"app_data\":{\"custom_name\":true}},\"1e4c7112-ecd8-57af-a63e-44757adc998a\":{\"type\":\"directions\",\"name\":\"[Edit] Office Hours and Directions\",\"street\":\"[Edit: Office Address]\",\"working_hours_enabled\":true,\"working_hours\":[{\"day_of_week\":\"Monday\",\"intervals\":[{\"start_time\":\"09:00\",\"end_time\":\"17:00\"}]},{\"day_of_week\":\"Tuesday\",\"intervals\":[{\"start_time\":\"09:00\",\"end_time\":\"17:00\"}]},{\"day_of_week\":\"Wednesday\",\"intervals\":[{\"start_time\":\"09:00\",\"end_time\":\"17:00\"}]},{\"day_of_week\":\"Thursday\",\"intervals\":[{\"start_time\":\"09:00\",\"end_time\":\"17:00\"}]},{\"day_of_week\":\"Friday\",\"intervals\":[{\"start_time\":\"09:00\",\"end_time\":\"17:00\"}]}],\"timezone\":\"America/Los_Angeles\",\"app_data\":{\"map_url\":\"\",\"map_zoom\":12,\"custom_name\":true},\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"a8c115f4-605c-515e-80f8-7e8c3af92ff3\"}},\"b19c6621-6e12-5065-b782-4d2e5fd7c232\":{\"type\":\"discover\",\"name\":\"[Edit] Public Firm Directory\",\"shared_id\":\"3c2049dd-4def-5839-a17d-4c23b210a7c6\",\"app_data\":{\"custom_name\":true}},\"64ac5375-0c26-57c2-95f7-a91edfa366e0\":{\"type\":\"send_message\",\"name\":\"Text Office Information to Caller\",\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"712876e9-bff4-5b75-8aec-2b40c82c09bf\"},\"send_message_text\":\"[Edit: Law Firm Name] | [Edit: Main Phone] | [Edit: Office Address] | Office hours: [Edit: Office Hours] [Edit: Time Zone]. This is the one-time public office information text you requested by phone. Do not reply with case details or confidential information. Reply STOP to stop.\",\"send_message_recipient\":{\"selection\":\"caller\"},\"app_data\":{\"custom_name\":true}},\"712876e9-bff4-5b75-8aec-2b40c82c09bf\":{\"type\":\"wait\",\"name\":\"Wait for Text Delivery\",\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"2856b415-ea24-5ee7-b1c0-f7950b16933d\"},\"timeout\":1,\"app_data\":{\"custom_name\":true}},\"2856b415-ea24-5ee7-b1c0-f7950b16933d\":{\"type\":\"say\",\"name\":\"Text Request Confirmation\",\"message\":{\"text\":\"Your one-time office information text has been submitted. Returning you to the office information menu.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"Your one-time office information text has been submitted. Returning you to the office information menu.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"a8c115f4-605c-515e-80f8-7e8c3af92ff3\"},\"app_data\":{\"custom_name\":true}},\"3766a644-f11f-54ad-a9a3-3b69ea15a91e\":{\"type\":\"menu\",\"name\":\"Office Information Menu\",\"message\":{\"text\":\"Press 1 for office hours and directions. Press 2 for the public firm directory. Press 3 to receive public office contact information by text. Press 9 to return to the main menu. Press 0 to leave a general voicemail. Press star to repeat these options.\",\"app_data\":{\"text_auto\":\"Press 1 for office hours and directions. Press 2 for the public firm directory. Press 3 to receive public office contact information by text. Press 9 to return to the main menu. Press 0 to leave a general voicemail. Press star to repeat these options.\",\"text\":\"Press 1 for office hours and directions. Press 2 for the public firm directory. Press 3 to receive public office contact information by text. Press 9 to return to the main menu. Press 0 to leave a general voicemail. Press star to repeat these options.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"options\":{\"0\":\"21291d30-73eb-58aa-8142-36e93a2de8ab\",\"1\":\"1e4c7112-ecd8-57af-a63e-44757adc998a\",\"2\":\"b19c6621-6e12-5065-b782-4d2e5fd7c232\",\"3\":\"64ac5375-0c26-57c2-95f7-a91edfa366e0\",\"9\":\"d75ce5fc-8c65-5a2c-a8d3-44398f89b851\"},\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"21291d30-73eb-58aa-8142-36e93a2de8ab\"},\"app_data\":{\"custom_name\":true}},\"aed5f4bd-f91b-5bdf-a251-358299df8aac\":{\"type\":\"menu\",\"name\":\"Main Law Firm Menu\",\"message\":{\"text\":\"Press 1 if you are calling about a new legal matter. Press 2 if you are an existing client. Press 3 for a scheduled consultation or meeting. Press 4 for office information. Press 0 to leave a general voicemail. Press star to repeat these options.\",\"app_data\":{\"text_auto\":\"Press 1 if you are calling about a new legal matter. Press 2 if you are an existing client. Press 3 for a scheduled consultation or meeting. Press 4 for office information. Press 0 to leave a general voicemail. Press star to repeat these options.\",\"text\":\"Press 1 if you are calling about a new legal matter. Press 2 if you are an existing client. Press 3 for a scheduled consultation or meeting. Press 4 for office information. Press 0 to leave a general voicemail. Press star to repeat these options.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"options\":{\"0\":\"21291d30-73eb-58aa-8142-36e93a2de8ab\",\"1\":\"c8452b4c-52a4-56ab-ab62-934274aa2c34\",\"2\":\"ad8d046e-b057-558d-8e10-f716deadaeaa\",\"3\":\"6e115aeb-a3d7-587c-bc15-20deb3a8c572\",\"4\":\"3766a644-f11f-54ad-a9a3-3b69ea15a91e\"},\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"21291d30-73eb-58aa-8142-36e93a2de8ab\"},\"app_data\":{\"custom_name\":true}},\"3c8750cd-57f9-5c7c-8566-aa6585ea3fca\":{\"type\":\"say\",\"name\":\"After-Hours Greeting\",\"message\":{\"text\":\"Thank you for calling [Edit: Law Firm Name]. The office is currently closed. Normal office hours are [Edit: Office Hours]. Please choose from the following options.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"Thank you for calling [Edit: Law Firm Name]. The office is currently closed. Normal office hours are [Edit: Office Hours]. Please choose from the following options.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"431e7e24-aa9f-5c6c-8065-3d88181a1e09\"},\"app_data\":{\"custom_name\":true}},\"f88c43bd-f97e-5426-bcbf-8dd73e96c9aa\":{\"type\":\"directions\",\"name\":\"[Edit] After-Hours Office Hours and Directions\",\"street\":\"[Edit: Office Address]\",\"working_hours_enabled\":true,\"working_hours\":[{\"day_of_week\":\"Monday\",\"intervals\":[{\"start_time\":\"09:00\",\"end_time\":\"17:00\"}]},{\"day_of_week\":\"Tuesday\",\"intervals\":[{\"start_time\":\"09:00\",\"end_time\":\"17:00\"}]},{\"day_of_week\":\"Wednesday\",\"intervals\":[{\"start_time\":\"09:00\",\"end_time\":\"17:00\"}]},{\"day_of_week\":\"Thursday\",\"intervals\":[{\"start_time\":\"09:00\",\"end_time\":\"17:00\"}]},{\"day_of_week\":\"Friday\",\"intervals\":[{\"start_time\":\"09:00\",\"end_time\":\"17:00\"}]}],\"timezone\":\"America/Los_Angeles\",\"app_data\":{\"map_url\":\"\",\"map_zoom\":12,\"custom_name\":true},\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"4c8f89d6-ebf3-55fa-9a86-0fe4126c4014\"}},\"5228cecb-09ae-5529-a65b-4e74f3ab8b23\":{\"type\":\"say\",\"name\":\"After-Hours Voicemail Privacy Notice\",\"message\":{\"text\":\"After the tone, leave your name, callback number, and a brief non-confidential reason for your call. Do not include government identification numbers, financial account numbers, or detailed facts. Calling or leaving a message does not by itself create an attorney-client relationship.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"After the tone, leave your name, callback number, and a brief non-confidential reason for your call. Do not include government identification numbers, financial account numbers, or detailed facts. Calling or leaving a message does not by itself create an attorney-client relationship.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"9b2eee35-39dc-56d2-83e2-6c57d389b335\"},\"app_data\":{\"custom_name\":true}},\"10eee350-f9b3-5936-ba25-d5fe62ab4da8\":{\"type\":\"say\",\"name\":\"Urgent On-Call Transfer Message\",\"message\":{\"text\":\"Please hold while we try the on-call legal team. This call does not guarantee a response.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"Please hold while we try the on-call legal team. This call does not guarantee a response.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"734dc645-b7fa-5ba0-9830-ddf95568d863\"},\"app_data\":{\"custom_name\":true}},\"734dc645-b7fa-5ba0-9830-ddf95568d863\":{\"type\":\"dial\",\"name\":\"[Edit] Dial On-Call Legal Team\",\"numbers\":[{\"group_id\":\"3c2049dd-4def-5839-a17d-4c23b210a7c6\"}],\"intent\":\"call\",\"strategy\":\"simultaneous\",\"timeout\":30,\"on_fail\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"b95aa957-6e92-51ef-ac1e-f4c02a4d1fd3\"},\"app_data\":{\"custom_name\":true}},\"b95aa957-6e92-51ef-ac1e-f4c02a4d1fd3\":{\"type\":\"say\",\"name\":\"Urgent No-Answer and Voicemail Notice\",\"message\":{\"text\":\"No one is available to answer right now. After the tone, leave your name, callback number, and a brief non-confidential reason for your call. Do not include government identification numbers, financial account numbers, deadlines, opposing-party names, or detailed facts. This call does not guarantee a response. Calling or leaving a message does not by itself create an attorney-client relationship.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"No one is available to answer right now. After the tone, leave your name, callback number, and a brief non-confidential reason for your call. Do not include government identification numbers, financial account numbers, deadlines, opposing-party names, or detailed facts. This call does not guarantee a response. Calling or leaving a message does not by itself create an attorney-client relationship.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"3ea72862-b2ed-5430-9680-00ce77b4de11\"},\"app_data\":{\"custom_name\":true}},\"3ea72862-b2ed-5430-9680-00ce77b4de11\":{\"type\":\"wait\",\"name\":\"Pause Before Urgent Voicemail\",\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"26b11195-03b0-5c32-93ab-b0059c22c3c6\"},\"timeout\":1,\"app_data\":{\"custom_name\":true}},\"4ca4acbf-efe2-5998-9fd1-3d4227e146d7\":{\"type\":\"menu\",\"name\":\"Urgent Matter Confirmation\",\"message\":{\"text\":\"If anyone is in immediate danger or needs police, fire, or medical assistance, hang up and call 911. This option is only for an urgent or time-sensitive legal matter that cannot wait until [Edit: Office Hours]. Calling this line does not by itself create an attorney-client relationship. Please do not share confidential or sensitive details unless the firm confirms it can discuss your matter. This call does not guarantee a response. Press 1 to try the on-call legal team. Press 2 to leave a routine voicemail. Press 9 to return to the after-hours menu. Press star to repeat these options.\",\"app_data\":{\"text_auto\":\"If anyone is in immediate danger or needs police, fire, or medical assistance, hang up and call 911. This option is only for an urgent or time-sensitive legal matter that cannot wait until [Edit: Office Hours]. Calling this line does not by itself create an attorney-client relationship. Please do not share confidential or sensitive details unless the firm confirms it can discuss your matter. This call does not guarantee a response. Press 1 to try the on-call legal team. Press 2 to leave a routine voicemail. Press 9 to return to the after-hours menu. Press star to repeat these options.\",\"text\":\"If anyone is in immediate danger or needs police, fire, or medical assistance, hang up and call 911. This option is only for an urgent or time-sensitive legal matter that cannot wait until [Edit: Office Hours]. Calling this line does not by itself create an attorney-client relationship. Please do not share confidential or sensitive details unless the firm confirms it can discuss your matter. This call does not guarantee a response. Press 1 to try the on-call legal team. Press 2 to leave a routine voicemail. Press 9 to return to the after-hours menu. Press star to repeat these options.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"options\":{\"1\":\"10eee350-f9b3-5936-ba25-d5fe62ab4da8\",\"2\":\"5228cecb-09ae-5529-a65b-4e74f3ab8b23\",\"9\":\"4c8f89d6-ebf3-55fa-9a86-0fe4126c4014\"},\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"5228cecb-09ae-5529-a65b-4e74f3ab8b23\"},\"app_data\":{\"custom_name\":true}},\"431e7e24-aa9f-5c6c-8065-3d88181a1e09\":{\"type\":\"menu\",\"name\":\"After-Hours Menu\",\"message\":{\"text\":\"Press 1 for an urgent or time-sensitive legal matter that cannot wait until normal office hours. Press 2 for office hours and directions. Press 0 to leave a routine voicemail. Press star to repeat these options.\",\"app_data\":{\"text_auto\":\"Press 1 for an urgent or time-sensitive legal matter that cannot wait until normal office hours. Press 2 for office hours and directions. Press 0 to leave a routine voicemail. Press star to repeat these options.\",\"text\":\"Press 1 for an urgent or time-sensitive legal matter that cannot wait until normal office hours. Press 2 for office hours and directions. Press 0 to leave a routine voicemail. Press star to repeat these options.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"options\":{\"0\":\"5228cecb-09ae-5529-a65b-4e74f3ab8b23\",\"1\":\"4ca4acbf-efe2-5998-9fd1-3d4227e146d7\",\"2\":\"f88c43bd-f97e-5426-bcbf-8dd73e96c9aa\"},\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"5228cecb-09ae-5529-a65b-4e74f3ab8b23\"},\"app_data\":{\"custom_name\":true}},\"48847de4-f36a-5ac7-93f9-5be8dce62ecf\":{\"type\":\"condition\",\"name\":\"[Edit] Business Hours Check\",\"next\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"3c8750cd-57f9-5c7c-8566-aa6585ea3fca\"},\"timezone\":\"America/Los_Angeles\",\"time_condition\":[{\"day_of_week\":\"Monday\",\"start_time\":32400,\"end_time\":61200},{\"day_of_week\":\"Tuesday\",\"start_time\":32400,\"end_time\":61200},{\"day_of_week\":\"Wednesday\",\"start_time\":32400,\"end_time\":61200},{\"day_of_week\":\"Thursday\",\"start_time\":32400,\"end_time\":61200},{\"day_of_week\":\"Friday\",\"start_time\":32400,\"end_time\":61200}],\"on_success\":{\"flow_id\":\"Lf7Qm2Xp\",\"ext_id\":\"e41b13d0-517e-5358-bd50-de60c38282b2\"},\"app_data\":{\"custom_name\":true}}},\"main\":\"48847de4-f36a-5ac7-93f9-5be8dce62ecf\"}"}