{"name":"Template - Dental Office Main Line + After Hours","id":9005,"reference_id":"DentOff5","type":"custom","config":"{\"main\":\"d0050000-0000-4000-8000-000000000001\",\"version\":2,\"environment\":{},\"extensions\":{\"d0050000-0000-4000-8000-000000000001\":{\"type\":\"condition\",\"name\":\"[Edit] Open Hours Check\",\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000030\"},\"timezone\":\"America/Los_Angeles\",\"time_condition\":[{\"day_of_week\":\"Monday\",\"start_time\":28800,\"end_time\":61200},{\"day_of_week\":\"Tuesday\",\"start_time\":28800,\"end_time\":61200},{\"day_of_week\":\"Wednesday\",\"start_time\":28800,\"end_time\":61200},{\"day_of_week\":\"Thursday\",\"start_time\":28800,\"end_time\":61200},{\"day_of_week\":\"Friday\",\"start_time\":28800,\"end_time\":61200}],\"on_success\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000002\"},\"app_data\":{\"custom_name\":true}},\"d0050000-0000-4000-8000-000000000002\":{\"type\":\"say\",\"name\":\"[Edit] Open-Hours Greeting\",\"message\":{\"text\":\"Thank you for calling [Edit: Dental Practice Name]. If this may be life-threatening, or there is trouble breathing, severe uncontrolled bleeding, or serious facial trauma, hang up and call 911. This line is not emergency dispatch and offers no diagnosis or treatment advice. Appointments, insurance coverage, and treatment are not confirmed by this automated flow.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"Thank you for calling [Edit: Dental Practice Name]. If this may be life-threatening, or there is trouble breathing, severe uncontrolled bleeding, or serious facial trauma, hang up and call 911. This line is not emergency dispatch and offers no diagnosis or treatment advice. Appointments, insurance coverage, and treatment are not confirmed by this automated flow.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000003\"}},\"d0050000-0000-4000-8000-000000000003\":{\"type\":\"menu\",\"name\":\"Open-Hours Dental Office Menu\",\"message\":{\"text\":\"Press 1 for appointments or new-patient questions. Press 2 for current-patient or clinical-team routing. Press 3 for billing or insurance questions. Press 4 for office information, including hours and directions. Press 5 only if you are scheduled to join a virtual consultation. Press 6 for an urgent dental concern and approved urgent-team routing. Press 0 to leave a general voicemail. Press star to repeat these options.\",\"app_data\":{\"text_auto\":\"Press 1 for appointments or new-patient questions. Press 2 for current-patient or clinical-team routing. Press 3 for billing or insurance questions. Press 4 for office information, including hours and directions. Press 5 only if you are scheduled to join a virtual consultation. Press 6 for an urgent dental concern and approved urgent-team routing. Press 0 to leave a general voicemail. Press star to repeat these options.\",\"text\":\"Press 1 for appointments or new-patient questions. Press 2 for current-patient or clinical-team routing. Press 3 for billing or insurance questions. Press 4 for office information, including hours and directions. Press 5 only if you are scheduled to join a virtual consultation. Press 6 for an urgent dental concern and approved urgent-team routing. Press 0 to leave a general voicemail. Press star to repeat these options.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"options\":{\"0\":\"d0050000-0000-4000-8000-000000000028\",\"1\":\"d0050000-0000-4000-8000-000000000004\",\"2\":\"d0050000-0000-4000-8000-000000000008\",\"3\":\"d0050000-0000-4000-8000-000000000012\",\"4\":\"d0050000-0000-4000-8000-000000000019\",\"5\":\"d0050000-0000-4000-8000-000000000016\",\"6\":\"d0050000-0000-4000-8000-000000000032\"},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000028\"}},\"d0050000-0000-4000-8000-000000000004\":{\"type\":\"say\",\"name\":\"Appointment and New-Patient Transfer Message\",\"message\":{\"text\":\"Please hold while we connect you with the front desk and appointments team. An appointment is not scheduled or confirmed until authorized office staff or the approved scheduling system confirms it. Do not share patient-specific or payment information until authorized staff confirms the appropriate secure process.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"Please hold while we connect you with the front desk and appointments team. An appointment is not scheduled or confirmed until authorized office staff or the approved scheduling system confirms it. Do not share patient-specific or payment information until authorized staff confirms the appropriate secure process.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000005\"}},\"d0050000-0000-4000-8000-000000000005\":{\"type\":\"dial\",\"name\":\"[Edit] Dial Front Desk and Appointments Team\",\"numbers\":[{\"group_id\":\"3c2049dd-4def-5839-a17d-4c23b210a7c6\"}],\"intent\":\"call\",\"timeout\":20,\"strategy\":\"simultaneous\",\"order\":[],\"on_fail\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000006\"},\"app_data\":{\"custom_name\":true}},\"d0050000-0000-4000-8000-000000000006\":{\"type\":\"say\",\"name\":\"Appointment and New-Patient Voicemail Privacy Notice\",\"message\":{\"text\":\"Please leave only your name and callback number after the tone. Do not include symptoms, diagnoses, medications, date of birth, Social Security number, insurance member or policy information, payment or card information, or other sensitive details. Use [Edit: Patient Portal URL] or speak with live staff for patient-specific details. A voicemail does not create or confirm an appointment, insurance coverage, treatment, or a response.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"Please leave only your name and callback number after the tone. Do not include symptoms, diagnoses, medications, date of birth, Social Security number, insurance member or policy information, payment or card information, or other sensitive details. Use [Edit: Patient Portal URL] or speak with live staff for patient-specific details. A voicemail does not create or confirm an appointment, insurance coverage, treatment, or a response.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000007\"}},\"d0050000-0000-4000-8000-000000000007\":{\"type\":\"dial\",\"name\":\"[Edit] Appointment and New-Patient Inquiry Voicemail\",\"numbers\":[{\"shared_id\":\"3320e08c-ea2f-3287-9f42-c37215d0cd78\"}],\"intent\":\"voicemail\",\"app_data\":{\"custom_name\":true}},\"d0050000-0000-4000-8000-000000000008\":{\"type\":\"say\",\"name\":\"Current-Patient and Clinical-Team Transfer Message\",\"message\":{\"text\":\"Please hold while we connect you with the current-patient and clinical team. This automated flow offers no diagnosis or treatment advice. If this may be life-threatening, hang up and call 911. Use the office's approved secure process for patient-specific details.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"Please hold while we connect you with the current-patient and clinical team. This automated flow offers no diagnosis or treatment advice. If this may be life-threatening, hang up and call 911. Use the office's approved secure process for patient-specific details.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000009\"}},\"d0050000-0000-4000-8000-000000000009\":{\"type\":\"dial\",\"name\":\"[Edit] Dial Current-Patient and Clinical Team\",\"numbers\":[{\"group_id\":\"3c2049dd-4def-5839-a17d-4c23b210a7c6\"}],\"intent\":\"call\",\"timeout\":20,\"strategy\":\"sequence\",\"order\":[],\"on_fail\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000010\"},\"app_data\":{\"custom_name\":true}},\"d0050000-0000-4000-8000-000000000010\":{\"type\":\"say\",\"name\":\"Current-Patient Voicemail Privacy and Safety Notice\",\"message\":{\"text\":\"Please leave only your name and callback number after the tone. Do not include symptoms, diagnoses, medications, date of birth, Social Security number, insurance information, payment or card information, or other sensitive details. Use [Edit: Patient Portal URL] or speak with live staff for patient-specific details. Voicemail is not monitored as emergency dispatch, offers no diagnosis or treatment advice, and does not guarantee a response. For a life-threatening emergency, hang up and call 911.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"Please leave only your name and callback number after the tone. Do not include symptoms, diagnoses, medications, date of birth, Social Security number, insurance information, payment or card information, or other sensitive details. Use [Edit: Patient Portal URL] or speak with live staff for patient-specific details. Voicemail is not monitored as emergency dispatch, offers no diagnosis or treatment advice, and does not guarantee a response. For a life-threatening emergency, hang up and call 911.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000011\"}},\"d0050000-0000-4000-8000-000000000011\":{\"type\":\"dial\",\"name\":\"[Edit] Current-Patient Callback Voicemail\",\"numbers\":[{\"shared_id\":\"3320e08c-ea2f-3287-9f42-c37215d0cd78\"}],\"intent\":\"voicemail\",\"app_data\":{\"custom_name\":true}},\"d0050000-0000-4000-8000-000000000012\":{\"type\":\"say\",\"name\":\"Billing and Insurance Transfer Message\",\"message\":{\"text\":\"Please hold while we connect you with billing and insurance staff. Coverage, benefits, estimates, balances, and payments are not confirmed by this automated flow. Do not provide an insurance member number, Social Security number, date of birth, bank information, or payment-card information until authorized staff confirms the approved secure process.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"Please hold while we connect you with billing and insurance staff. Coverage, benefits, estimates, balances, and payments are not confirmed by this automated flow. Do not provide an insurance member number, Social Security number, date of birth, bank information, or payment-card information until authorized staff confirms the approved secure process.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000013\"}},\"d0050000-0000-4000-8000-000000000013\":{\"type\":\"dial\",\"name\":\"[Edit] Dial Billing and Insurance Team\",\"numbers\":[{\"group_id\":\"3c2049dd-4def-5839-a17d-4c23b210a7c6\"}],\"intent\":\"call\",\"timeout\":20,\"strategy\":\"distribute\",\"order\":[],\"on_fail\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000014\"},\"app_data\":{\"custom_name\":true}},\"d0050000-0000-4000-8000-000000000014\":{\"type\":\"say\",\"name\":\"Billing and Insurance Voicemail Privacy Notice\",\"message\":{\"text\":\"Please leave only your name and callback number after the tone. Do not include a date of birth, Social Security number, insurance member or policy number, account number, bank information, payment or card information, health details, or other sensitive information. Use [Edit: Patient Portal URL] or speak with live staff for account-specific details. A voicemail does not confirm coverage, benefits, an estimate, a balance, a payment, treatment, or a response.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"Please leave only your name and callback number after the tone. Do not include a date of birth, Social Security number, insurance member or policy number, account number, bank information, payment or card information, health details, or other sensitive information. Use [Edit: Patient Portal URL] or speak with live staff for account-specific details. A voicemail does not confirm coverage, benefits, an estimate, a balance, a payment, treatment, or a response.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000015\"}},\"d0050000-0000-4000-8000-000000000015\":{\"type\":\"dial\",\"name\":\"[Edit] Billing and Insurance Callback Voicemail\",\"numbers\":[{\"shared_id\":\"3320e08c-ea2f-3287-9f42-c37215d0cd78\"}],\"intent\":\"voicemail\",\"app_data\":{\"custom_name\":true}},\"d0050000-0000-4000-8000-000000000016\":{\"type\":\"say\",\"name\":\"Scheduled Virtual Consultation Connection Message\",\"message\":{\"text\":\"Use this option only if the dental office gave you access for a scheduled virtual consultation. This connection does not create or confirm an appointment and must not be used for urgent or emergency concerns. Do not discuss patient-specific information until authorized office staff confirms the participant and the appropriate secure session.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"Use this option only if the dental office gave you access for a scheduled virtual consultation. This connection does not create or confirm an appointment and must not be used for urgent or emergency concerns. Do not discuss patient-specific information until authorized office staff confirms the participant and the appropriate secure session.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000017\"}},\"d0050000-0000-4000-8000-000000000017\":{\"type\":\"dial\",\"name\":\"[Edit] Connect to Scheduled Virtual Consultation\",\"numbers\":[{\"shared_id\":\"6600a49f-6297-2bcb-d753-25619d68d434\"}],\"intent\":\"meeting\",\"on_fail\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000018\"},\"app_data\":{\"custom_name\":true}},\"d0050000-0000-4000-8000-000000000018\":{\"type\":\"say\",\"name\":\"Scheduled Virtual Consultation Unavailable\",\"message\":{\"text\":\"We could not connect the scheduled virtual consultation. No appointment, treatment, or response has been confirmed. For a life-threatening emergency, hang up and call 911. You may proceed to the neutral general office mailbox, where you should leave only your name and callback number.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"We could not connect the scheduled virtual consultation. No appointment, treatment, or response has been confirmed. For a life-threatening emergency, hang up and call 911. You may proceed to the neutral general office mailbox, where you should leave only your name and callback number.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000028\"}},\"d0050000-0000-4000-8000-000000000019\":{\"type\":\"menu\",\"name\":\"Dental Office Information Menu\",\"message\":{\"text\":\"Press 1 for office hours and directions. Press 2 for the current office update. Press 3 to receive public office and patient-resource links by text. Press 4 for the approved public dental-office department directory. Press 9 to return to the main menu. Press 0 to leave a general voicemail. Press star to repeat these options.\",\"app_data\":{\"text_auto\":\"Press 1 for office hours and directions. Press 2 for the current office update. Press 3 to receive public office and patient-resource links by text. Press 4 for the approved public dental-office department directory. Press 9 to return to the main menu. Press 0 to leave a general voicemail. Press star to repeat these options.\",\"text\":\"Press 1 for office hours and directions. Press 2 for the current office update. Press 3 to receive public office and patient-resource links by text. Press 4 for the approved public dental-office department directory. Press 9 to return to the main menu. Press 0 to leave a general voicemail. Press star to repeat these options.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"options\":{\"0\":\"d0050000-0000-4000-8000-000000000028\",\"1\":\"d0050000-0000-4000-8000-000000000020\",\"2\":\"d0050000-0000-4000-8000-000000000021\",\"3\":\"d0050000-0000-4000-8000-000000000022\",\"4\":\"d0050000-0000-4000-8000-000000000025\",\"9\":\"d0050000-0000-4000-8000-000000000027\"},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000028\"}},\"d0050000-0000-4000-8000-000000000020\":{\"type\":\"directions\",\"name\":\"[Edit] Dental Office Hours and Directions\",\"street\":\"[Edit: Dental Office Address]\",\"working_hours_enabled\":true,\"working_hours\":[{\"day_of_week\":\"Monday\",\"intervals\":[{\"start_time\":\"08:00\",\"end_time\":\"17:00\"}]},{\"day_of_week\":\"Tuesday\",\"intervals\":[{\"start_time\":\"08:00\",\"end_time\":\"17:00\"}]},{\"day_of_week\":\"Wednesday\",\"intervals\":[{\"start_time\":\"08:00\",\"end_time\":\"17:00\"}]},{\"day_of_week\":\"Thursday\",\"intervals\":[{\"start_time\":\"08:00\",\"end_time\":\"17:00\"}]},{\"day_of_week\":\"Friday\",\"intervals\":[{\"start_time\":\"08:00\",\"end_time\":\"17:00\"}]}],\"timezone\":\"America/Los_Angeles\",\"app_data\":{\"map_url\":\"\",\"map_zoom\":12,\"custom_name\":true},\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000026\"}},\"d0050000-0000-4000-8000-000000000021\":{\"type\":\"say\",\"name\":\"[Edit] Current Office Update\",\"message\":{\"text\":\"[Edit: Current Office Update] Details can change. Confirm appointment availability, treatment instructions, insurance coverage, and patient-specific information directly with authorized dental-office staff through the approved secure process.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"[Edit: Current Office Update] Details can change. Confirm appointment availability, treatment instructions, insurance coverage, and patient-specific information directly with authorized dental-office staff through the approved secure process.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000026\"}},\"d0050000-0000-4000-8000-000000000022\":{\"type\":\"send_message\",\"name\":\"[Edit] Text Public Dental Office Resources\",\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000023\"},\"send_message_text\":\"[Edit: Dental Practice Name] | [Edit: Main Phone] | [Edit: Dental Office Address] | Hours: [Edit: Office Hours] [Edit: Time Zone] | Patient portal: [Edit: Patient Portal URL] | Appointment request: [Edit: Appointment Request URL] | New-patient forms: [Edit: New Patient Forms URL]. This is the one-time public-information text you requested by phone. These links do not confirm an appointment, insurance coverage, treatment, or a response. Use the secure portal or speak with live staff for patient-specific communication. Do not reply with symptoms, diagnoses, medications, date of birth, Social Security number, insurance information, payment or card information, or other sensitive details. For a life-threatening emergency, call 911. Reply STOP to stop.\",\"send_message_recipient\":{\"selection\":\"caller\"},\"app_data\":{\"custom_name\":true}},\"d0050000-0000-4000-8000-000000000023\":{\"type\":\"wait\",\"name\":\"Wait for Requested Dental Office Resources Text\",\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000024\"},\"timeout\":1,\"app_data\":{\"custom_name\":true}},\"d0050000-0000-4000-8000-000000000024\":{\"type\":\"say\",\"name\":\"Public Dental Office Resources Text Confirmation\",\"message\":{\"text\":\"If the number you are calling from can receive text messages, we sent the public dental-office resources you requested. The text does not confirm an appointment, insurance coverage, treatment, or a response. We are returning you to the office-information menu.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"If the number you are calling from can receive text messages, we sent the public dental-office resources you requested. The text does not confirm an appointment, insurance coverage, treatment, or a response. We are returning you to the office-information menu.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000026\"}},\"d0050000-0000-4000-8000-000000000025\":{\"type\":\"discover\",\"name\":\"[Edit] Approved Public Dental Office Department Directory\",\"shared_id\":\"3c2049dd-4def-5839-a17d-4c23b210a7c6\",\"app_data\":{\"custom_name\":true}},\"d0050000-0000-4000-8000-000000000026\":{\"type\":\"goto\",\"name\":\"Return to Dental Office Information Menu\",\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000019\"},\"app_data\":{\"custom_name\":true}},\"d0050000-0000-4000-8000-000000000027\":{\"type\":\"goto\",\"name\":\"Return to Open-Hours Dental Office Menu\",\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000003\"},\"app_data\":{\"custom_name\":true}},\"d0050000-0000-4000-8000-000000000028\":{\"type\":\"say\",\"name\":\"General Dental Office Voicemail Privacy and Safety Notice\",\"message\":{\"text\":\"Please leave only your name and callback number after the tone. Do not include symptoms, diagnoses, medications, date of birth, Social Security number, insurance member or policy information, payment or card information, or other sensitive details. Use [Edit: Patient Portal URL] or speak with live staff for patient-specific communication. Voicemail is not emergency dispatch, offers no diagnosis or treatment advice, and does not create or confirm an appointment, insurance coverage, treatment, or a response. For a life-threatening emergency, hang up and call 911.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"Please leave only your name and callback number after the tone. Do not include symptoms, diagnoses, medications, date of birth, Social Security number, insurance member or policy information, payment or card information, or other sensitive details. Use [Edit: Patient Portal URL] or speak with live staff for patient-specific communication. Voicemail is not emergency dispatch, offers no diagnosis or treatment advice, and does not create or confirm an appointment, insurance coverage, treatment, or a response. For a life-threatening emergency, hang up and call 911.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000029\"}},\"d0050000-0000-4000-8000-000000000029\":{\"type\":\"dial\",\"name\":\"[Edit] General Dental Office Voicemail\",\"numbers\":[{\"shared_id\":\"3320e08c-ea2f-3287-9f42-c37215d0cd78\"}],\"intent\":\"voicemail\",\"app_data\":{\"custom_name\":true}},\"d0050000-0000-4000-8000-000000000030\":{\"type\":\"say\",\"name\":\"[Edit] After-Hours Greeting\",\"message\":{\"text\":\"Thank you for calling [Edit: Dental Practice Name]. The office is currently closed. Regular hours are [Edit: Office Hours] [Edit: Time Zone]. If this may be life-threatening, or there is trouble breathing, severe uncontrolled bleeding, or serious facial trauma, hang up and call 911. This line is not emergency dispatch and offers no diagnosis or treatment advice. An approved urgent dental or on-call routing option is available, but a connection or response is not guaranteed.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"Thank you for calling [Edit: Dental Practice Name]. The office is currently closed. Regular hours are [Edit: Office Hours] [Edit: Time Zone]. If this may be life-threatening, or there is trouble breathing, severe uncontrolled bleeding, or serious facial trauma, hang up and call 911. This line is not emergency dispatch and offers no diagnosis or treatment advice. An approved urgent dental or on-call routing option is available, but a connection or response is not guaranteed.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000031\"}},\"d0050000-0000-4000-8000-000000000031\":{\"type\":\"menu\",\"name\":\"After-Hours Dental Office Menu\",\"message\":{\"text\":\"Press 1 for the approved urgent dental and on-call routing option. Press 2 to leave an appointment or new-patient callback request. Press 3 to leave a current-patient callback request. Press 4 to leave a billing or insurance callback request. Press 5 for office hours and directions. Press 6 to receive public office and patient-resource links by text. Press 7 only if you are scheduled to join a virtual consultation. Press 0 to leave a general voicemail. Press star to repeat these options.\",\"app_data\":{\"text_auto\":\"Press 1 for the approved urgent dental and on-call routing option. Press 2 to leave an appointment or new-patient callback request. Press 3 to leave a current-patient callback request. Press 4 to leave a billing or insurance callback request. Press 5 for office hours and directions. Press 6 to receive public office and patient-resource links by text. Press 7 only if you are scheduled to join a virtual consultation. Press 0 to leave a general voicemail. Press star to repeat these options.\",\"text\":\"Press 1 for the approved urgent dental and on-call routing option. Press 2 to leave an appointment or new-patient callback request. Press 3 to leave a current-patient callback request. Press 4 to leave a billing or insurance callback request. Press 5 for office hours and directions. Press 6 to receive public office and patient-resource links by text. Press 7 only if you are scheduled to join a virtual consultation. Press 0 to leave a general voicemail. Press star to repeat these options.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"options\":{\"0\":\"d0050000-0000-4000-8000-000000000028\",\"1\":\"d0050000-0000-4000-8000-000000000032\",\"2\":\"d0050000-0000-4000-8000-000000000038\",\"3\":\"d0050000-0000-4000-8000-000000000039\",\"4\":\"d0050000-0000-4000-8000-000000000040\",\"5\":\"d0050000-0000-4000-8000-000000000041\",\"6\":\"d0050000-0000-4000-8000-000000000042\",\"7\":\"d0050000-0000-4000-8000-000000000016\"},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000028\"}},\"d0050000-0000-4000-8000-000000000032\":{\"type\":\"say\",\"name\":\"Urgent Dental and On-Call Routing Safety Notice\",\"message\":{\"text\":\"We will try the office-approved urgent dental and on-call group. If this may be life-threatening, or there is trouble breathing, severe uncontrolled bleeding, or serious facial trauma, hang up and call 911. This is office-approved call routing, not emergency dispatch, and it offers no diagnosis or treatment advice. A connection or response is not guaranteed. Do not disclose patient-specific details until authorized staff confirms the appropriate secure process.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"We will try the office-approved urgent dental and on-call group. If this may be life-threatening, or there is trouble breathing, severe uncontrolled bleeding, or serious facial trauma, hang up and call 911. This is office-approved call routing, not emergency dispatch, and it offers no diagnosis or treatment advice. A connection or response is not guaranteed. Do not disclose patient-specific details until authorized staff confirms the appropriate secure process.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000033\"}},\"d0050000-0000-4000-8000-000000000033\":{\"type\":\"dial\",\"name\":\"[Edit] Dial Approved Urgent Dental and On-Call Team\",\"numbers\":[{\"group_id\":\"3c2049dd-4def-5839-a17d-4c23b210a7c6\"}],\"intent\":\"call\",\"timeout\":20,\"strategy\":\"sequence\",\"order\":[],\"on_fail\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000034\"},\"app_data\":{\"custom_name\":true}},\"d0050000-0000-4000-8000-000000000034\":{\"type\":\"say\",\"name\":\"Urgent Dental Team No-Answer Safety Notice\",\"message\":{\"text\":\"We could not connect the approved urgent dental and on-call group. This line is not emergency dispatch, offers no diagnosis or treatment advice, and does not guarantee a response. If this may be life-threatening, or there is trouble breathing, severe uncontrolled bleeding, or serious facial trauma, hang up and call 911. After a brief pause, you may leave only your name and callback number for staff review.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"We could not connect the approved urgent dental and on-call group. This line is not emergency dispatch, offers no diagnosis or treatment advice, and does not guarantee a response. If this may be life-threatening, or there is trouble breathing, severe uncontrolled bleeding, or serious facial trauma, hang up and call 911. After a brief pause, you may leave only your name and callback number for staff review.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000035\"}},\"d0050000-0000-4000-8000-000000000035\":{\"type\":\"wait\",\"name\":\"Brief Pause Before Urgent Dental Voicemail Notice\",\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000036\"},\"timeout\":3,\"app_data\":{\"custom_name\":true}},\"d0050000-0000-4000-8000-000000000036\":{\"type\":\"say\",\"name\":\"Urgent Dental Voicemail Privacy and Safety Notice\",\"message\":{\"text\":\"Please leave only your name and callback number after the tone. Do not include symptoms, diagnoses, medications, date of birth, Social Security number, insurance information, payment or card information, or other sensitive details. Use [Edit: Patient Portal URL] for the office's approved secure communication process. This voicemail is not emergency dispatch, offers no diagnosis or treatment advice, and does not guarantee a response. For a life-threatening emergency, hang up and call 911.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"Please leave only your name and callback number after the tone. Do not include symptoms, diagnoses, medications, date of birth, Social Security number, insurance information, payment or card information, or other sensitive details. Use [Edit: Patient Portal URL] for the office's approved secure communication process. This voicemail is not emergency dispatch, offers no diagnosis or treatment advice, and does not guarantee a response. For a life-threatening emergency, hang up and call 911.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000037\"}},\"d0050000-0000-4000-8000-000000000037\":{\"type\":\"dial\",\"name\":\"[Edit] Urgent Dental Callback Voicemail\",\"numbers\":[{\"shared_id\":\"3320e08c-ea2f-3287-9f42-c37215d0cd78\"}],\"intent\":\"voicemail\",\"app_data\":{\"custom_name\":true}},\"d0050000-0000-4000-8000-000000000038\":{\"type\":\"say\",\"name\":\"After-Hours Appointment Voicemail Privacy Notice\",\"message\":{\"text\":\"Please leave only your name and callback number after the tone. Do not include symptoms, diagnoses, medications, date of birth, Social Security number, insurance information, payment or card information, or other sensitive details. Use [Edit: Appointment Request URL], [Edit: New Patient Forms URL], or [Edit: Patient Portal URL] through the office's approved process. A voicemail does not create or confirm an appointment, insurance coverage, treatment, or a response.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"Please leave only your name and callback number after the tone. Do not include symptoms, diagnoses, medications, date of birth, Social Security number, insurance information, payment or card information, or other sensitive details. Use [Edit: Appointment Request URL], [Edit: New Patient Forms URL], or [Edit: Patient Portal URL] through the office's approved process. A voicemail does not create or confirm an appointment, insurance coverage, treatment, or a response.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000007\"}},\"d0050000-0000-4000-8000-000000000039\":{\"type\":\"say\",\"name\":\"After-Hours Current-Patient Voicemail Privacy and Safety Notice\",\"message\":{\"text\":\"Please leave only your name and callback number after the tone. Do not include symptoms, diagnoses, medications, date of birth, Social Security number, insurance information, payment or card information, or other sensitive details. Use [Edit: Patient Portal URL] for patient-specific communication. Voicemail is not emergency dispatch, offers no diagnosis or treatment advice, and does not guarantee a response. For a life-threatening emergency, hang up and call 911.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"Please leave only your name and callback number after the tone. Do not include symptoms, diagnoses, medications, date of birth, Social Security number, insurance information, payment or card information, or other sensitive details. Use [Edit: Patient Portal URL] for patient-specific communication. Voicemail is not emergency dispatch, offers no diagnosis or treatment advice, and does not guarantee a response. For a life-threatening emergency, hang up and call 911.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000011\"}},\"d0050000-0000-4000-8000-000000000040\":{\"type\":\"say\",\"name\":\"After-Hours Billing and Insurance Voicemail Privacy Notice\",\"message\":{\"text\":\"Please leave only your name and callback number after the tone. Do not include a date of birth, Social Security number, insurance member or policy number, account number, bank information, payment or card information, health details, or other sensitive information. Use [Edit: Patient Portal URL] or speak with live staff for account-specific communication. A voicemail does not confirm insurance coverage, benefits, an estimate, a balance, a payment, treatment, or a response.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"Please leave only your name and callback number after the tone. Do not include a date of birth, Social Security number, insurance member or policy number, account number, bank information, payment or card information, health details, or other sensitive information. Use [Edit: Patient Portal URL] or speak with live staff for account-specific communication. A voicemail does not confirm insurance coverage, benefits, an estimate, a balance, a payment, treatment, or a response.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000015\"}},\"d0050000-0000-4000-8000-000000000041\":{\"type\":\"directions\",\"name\":\"[Edit] After-Hours Dental Office Hours and Directions\",\"street\":\"[Edit: Dental Office Address]\",\"working_hours_enabled\":true,\"working_hours\":[{\"day_of_week\":\"Monday\",\"intervals\":[{\"start_time\":\"08:00\",\"end_time\":\"17:00\"}]},{\"day_of_week\":\"Tuesday\",\"intervals\":[{\"start_time\":\"08:00\",\"end_time\":\"17:00\"}]},{\"day_of_week\":\"Wednesday\",\"intervals\":[{\"start_time\":\"08:00\",\"end_time\":\"17:00\"}]},{\"day_of_week\":\"Thursday\",\"intervals\":[{\"start_time\":\"08:00\",\"end_time\":\"17:00\"}]},{\"day_of_week\":\"Friday\",\"intervals\":[{\"start_time\":\"08:00\",\"end_time\":\"17:00\"}]}],\"timezone\":\"America/Los_Angeles\",\"app_data\":{\"map_url\":\"\",\"map_zoom\":12,\"custom_name\":true},\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000045\"}},\"d0050000-0000-4000-8000-000000000042\":{\"type\":\"send_message\",\"name\":\"[Edit] Text Public Dental Office Resources After Hours\",\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000043\"},\"send_message_text\":\"[Edit: Dental Practice Name] | [Edit: Main Phone] | [Edit: Dental Office Address] | Hours: [Edit: Office Hours] [Edit: Time Zone] | Patient portal: [Edit: Patient Portal URL] | Appointment request: [Edit: Appointment Request URL] | New-patient forms: [Edit: New Patient Forms URL]. This is the one-time public-information text you requested by phone. These links do not confirm an appointment, insurance coverage, treatment, or a response. Use the secure portal or speak with live staff for patient-specific communication. Do not reply with symptoms, diagnoses, medications, date of birth, Social Security number, insurance information, payment or card information, or other sensitive details. For a life-threatening emergency, call 911. Reply STOP to stop.\",\"send_message_recipient\":{\"selection\":\"caller\"},\"app_data\":{\"custom_name\":true}},\"d0050000-0000-4000-8000-000000000043\":{\"type\":\"wait\",\"name\":\"Wait for After-Hours Dental Office Resources Text\",\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000044\"},\"timeout\":1,\"app_data\":{\"custom_name\":true}},\"d0050000-0000-4000-8000-000000000044\":{\"type\":\"say\",\"name\":\"After-Hours Public Dental Office Resources Text Confirmation\",\"message\":{\"text\":\"If the number you are calling from can receive text messages, we sent the public dental-office resources you requested. The text does not confirm an appointment, insurance coverage, treatment, or a response. We are returning you to the after-hours menu.\",\"app_data\":{\"text_auto\":\"\",\"text\":\"If the number you are calling from can receive text messages, we sent the public dental-office resources you requested. The text does not confirm an appointment, insurance coverage, treatment, or a response. We are returning you to the after-hours menu.\",\"url\":\"\",\"url_record\":\"\",\"url_external\":\"\"}},\"app_data\":{\"custom_name\":true},\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000045\"}},\"d0050000-0000-4000-8000-000000000045\":{\"type\":\"goto\",\"name\":\"Return to After-Hours Dental Office Menu\",\"next\":{\"flow_id\":\"DentOff5\",\"ext_id\":\"d0050000-0000-4000-8000-000000000031\"},\"app_data\":{\"custom_name\":true}}}}"}